Privacy Policy

How we handle your data

At WaterFirst, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information may be collected when you visit our website and how we use it.

1. Information We Collect

Contact Form Information

If you contact us through our website enquiry form, we may collect your:

  • Name
  • Email address
  • Phone number

We use this information only to respond to your enquiry or request.

Website Analytics

We use Google Analytics to gain insights into how visitors use our website. This service may collect information such as:

  • Pages visited
  • Time spent on the website
  • Device and browser type
  • General location information based on IP address

This information is anonymous and helps us improve the performance and usability of our website.

Cookies

Our website uses cookies to support Google Analytics. When you first visit our website, you will be asked whether you wish to accept analytics cookies.

Essential cookies that are required for the website to function properly will always remain enabled.

2. How We Use Information

We use the information we collect to:

  • Reply to enquiries submitted through our contact form
  • Monitor and improve website performance
  • Understand visitor behaviour and website usage trends

We do not use your information for marketing purposes unless you have specifically agreed to receive communications from us.

3. Data Retention

We do not maintain a dedicated database of visitor information.

Contact form enquiries are received via email and retained only for as long as necessary to respond to and manage your request.

Analytics data is managed and stored by Google in accordance with their retention policies.

4. Sharing Information

We do not sell, rent, or trade personal information with third parties.

The only third-party service we use for website analytics is Google Analytics. Google may process analytics information on servers located in different countries.

For more information, please refer to Google's Privacy Policy .

5. Your Rights

Subject to applicable privacy laws, you may have the right to:

  • Access the personal information you have provided
  • Request corrections to inaccurate information
  • Request deletion of your personal information

To make a request, please contact us at:

Email: contact@waterfirstglobal.com

We will respond within a reasonable timeframe and, where applicable, no later than 30 days.

UK and EEA Residents

You may also have the right to lodge a complaint with your local data protection authority.

California Residents

We do not sell or share personal information for advertising or commercial purposes.

6. Managing Cookies

You can choose whether to accept analytics cookies through our cookie banner when visiting the website.

You may also modify your cookie preferences at any time through the cookie settings link available on our website or by updating your browser settings.

7. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

WaterFirst
Email: contact@waterfirstglobal.com